SHIPPING & DELIVERY

TRACK YOUR ORDER HERE


All orders are sent express with a tracking number. You will receive your tracking number once your order has been shipped. Our team of Serena assistants aim to get your items shipped ASAP and even same day on some orders.

DELIVERY WITHIN AUSTRALIA

All orders are shipped with FREE EXPRESS SHIPPING.

Average Delivery Time: 1 - 3 business days

DELIVERY WITHIN NEW ZEALAND

All orders are shipped with FREE EXPRESS SHIPPING.

Average Delivery Time: 2 - 5 business days

DELIVERY WITHIN THE USA

All orders are shipped with FREE EXPRESS SHIPPING.

Average Delivery Time: 3 - 6 business days

DELIVERY WITHIN CANADA

All orders are shipped with FREE EXPRESS SHIPPING.

Average Delivery Time: 3 - 6 business days

DELIVERY WITHIN THE UK

All orders are shipped with FREE EXPRESS SHIPPING.

Average Delivery Time: 3 - 5 business days

DELAYED ORDERS


Please ensure you have entered your delivery address correctly to avoid delays. In the event that you have entered an incorrect address, please just contact us at serena@serenaunderwear.com.au and we'll fix this for you ASAP. 


If your order isn't delivered by the above times this could be due to postal delays. Please check your order tracking number HERE and if you're still unsure feel free to contact us on serena@serenaunderwear.com.au